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Reshape Patient Engagement

Patient and family engagement is a fundamental priority of the National Quality Strategy. Assisting patients in self-managing their chronic conditions and facilitating shared decision making among patients and healthcare providers helps achieve better outcomes with potentially lower costs—a common goal among many healthcare organizations.1

In the case of type 2 diabetes (T2D)—a common and costly condition—activating patients to be engaged in patient self-management has the potential to improve outcomes.2 By becoming more involved in decisions about their health and the management of their condition, patient experience/satisfaction may also be improved.2

If you are looking for ways to help your patients with T2D take a more active role in their health, consider the tools below.

35 resources available

Promotes engagement by helping patients to keep track of their blood glucose measurements all in one place, and allows their HCPs to visualize trends and monitor progress.

Brief overview for healthcare providers includes quality measures associated with BMI, and how BMI may be an ideal patient engagement opportunity.

Available in Spanish | Available in Mandarin

care giver tips

Designed for people who are taking care of someone with T2D, this resource provides information and helpful tips.

Available in Spanish | Available in Mandarin

Diabetes and Food Choices in the Latino Community

Tailored for a Latino audience, this patient education resource provides a brief overview of the connection between food and diabetes, discusses how carbohydrates impact blood glucose, and provides suggested smart food and carbohydrate choices.

Available in Spanish

Helps patients understand the potential ways diabetes can seriously affect the health of their entire body if not properly managed, including potential complications and information on the effects of depression and stress.

Available in Spanish | Available in Mandarin

Defines a patient-centered care approach and explains how it may be applied to diabetes care using the framework of the National Quality Strategy and its aim to foster improved care that is patient centered.

Offers recommended diabetes management practices including care coordination. Presents some of the many factors involved in diabetes care, and offers potential strategies to help case managers engage patients.

manager interview guide

Based on the American Association of Diabetes Educators self-care behaviors, this interview guide can help case managers engage their patients with diabetes, and better understand their behaviors in order to promote individualized diabetes management.

Briefly outlines physical activity and medical nutrition therapy recommendations, and offers tips to help patients make these important lifestyle changes.

Available in Spanish | Available in Mandarin

Presents guidelines and recommendations from the American Diabetes Association that can serve as discussion points to help patients assess their level of engagement, and to track individualized goals and progress.

Engaging Diabetes Patients about Common Comorbidities

Helps providers discuss the most common comorbidities related to T2D and how to engage patients using the teach-back method.

Helps providers engage patients in a discussion of T2D self-management barriers and potential approaches to better manage them.

Keystone First Medicaid Health Plan

Best practice case study highlights Keystone First’s goal to address poor A1C control in adult members with type 2 diabetes through a 12-week health education and awareness program. Measurable outcomes were achieved such as weight and cost-of-care reductions.

Tips about staying in good health for patients with diabetes, including the importance of maintaining a healthy weight, staying active, and controlling blood sugar, blood pressure, and cholesterol levels. Encourages patients to make regular visits to specialized healthcare team members, including optometrists and ophthalmologists, dentists, and podiatrists.

This Medicaid best practice case study highlights the Diabetes Control Network offered by Midwest Health Plan. Through frequent patient education, coordination, and outreach, the program demonstrates improvements in select HEDIS diabetes measures.

Motivational Interviewing Introduction for Type 2 Diabetes

Introduces the methodology and concepts of motivational interviewing and how this technique may help patients with T2D.

Motivational Interviewing

Provides a brief set of motivational interviewing tips and techniques to help providers interview patients with T2D.

Reviews the American Diabetes Association's suggestions for healthy A1C, blood pressure, and cholesterol levels, and provides tables for patients to track their own results.

Available in Spanish | Available in Mandarin

Nutrition Tips for Managing Type 2 Diabetes

Offers patient tips on what to eat and combinations of food groups to avoid in developing a balanced and nutritious diet.
Available in Spanish | Available in Mandarin

Type 2 Diabetes Discussion Guide

Provides questions to ask the doctor or care team to help engage and foster productive diabetes-related discussions. Questions include those about diet, exercise, lifestyle changes, and treatments.

Available in Spanish | Available in Mandarin

Helps patients understand why maintaining a healthy weight is important in T2D management and how excess weight often makes it harder to achieve successful treatment goals.

Gives patients an introduction to potential members of the T2D healthcare team, along with a description of what they do and sample questions to ask of each. Includes room for the individual to write his or her own questions.

Available in Spanish | Available in Mandarin

Encourages patients to commit to their health through pledges that reinforce proper management of diabetes, such as regularly checking their blood sugar levels, healthy eating, and staying active.

Available in Spanish | Available in Mandarin

Type 2 Diabetes Glossary

Glossary of common terms used in T2D care (regarding blood sugar, weight, complications and concerns, etc) can help patients understand the treatment terminology.

Available in Spanish | Available in Mandarin

Discusses health disparities in racial and ethnic minorities and the need to address cultural competence and individualized, patient-centric care.

Motivational Interviewing in Patient Engagement Payer Discussion

Outlines the main goals of motivational interviewing, which follows established guidelines and techniques.

Type 2 Diabetes in the African American Community

Highlights the impact of diabetes in the African American community.

Contains helpful resources for patients who are newly diagnosed with T2D.

Available in Spanish | Available in Mandarin

Specifically designed for people with T2D, this tracker lets patients keep all their important medical information, including information about their HCPs, together in a single place. Helps in establishing a complete medical record.

Helps patients diagnosed with T2D share health information with their family/loved ones so others can begin to take steps to possibly reduce the risk of diabetes through proper food choices and appropriate physical activity.

Available in Spanish | Available in Mandarin

This commercial plan case study of UnitedHealthcare®'s Diabetes Health Plan highlights patient coaching, online monitoring, and benefit incentives as interventions to improve diabetes outcomes. The results demonstrate improvements in compliance to diabetes treatment and testing requirements such as blood sugar, cholesterol, and others.

Explains the importance of proper blood sugar management, the effects high blood sugar can have on the body, and the importance of following a medication treatment plan.

Available in Spanish | Available in Mandarin

Discusses the importance of understanding BMI for patients, explains the connection between diabetes and weight, and provides a chart to determine BMI.

Available in Spanish | Available in Mandarin

Family and Friends Education Guide for Type 2 Diabetes

Helps patients educate their family and friends on their commitment to a healthy lifestyle.
Available in Spanish | Available in Mandarin


  1. National Quality Forum. Input to the Secretary of Health and Human Services on Priorities for the 2011 National Quality Strategy. Washington, DC: National Quality Forum; October 14, 2010.
  2. Sieber Q, Newsome A, Lillie D. Promoting self-management in diabetes: efficacy of a collaborative care approach. Fam Sys Health. 2012;30(4):322-329.